Athena's Treasures Seller Policies
Our Business Model is “craft-on-demand." Although some of the products we list are currently in their respective designer's inventories, many are not, and will either need to be made or require customization. This can take 3-5 weeks in total time but benefits our customers in three significant ways:
- We are able to show more products than a brick and mortar store.
- We have more flexibility when it comes to customization (sizes, stone choices and in some cases customers have submitted entirely new design ideas).
- Price: We have no overhead ... you benefit in savings.
- We offer a refund (or at your request; a store credit) if the desire for a refund is expressed within 48 hours of your receiving of product. This gives you a chance to evaluate the piece and try it on (make sure it's everything you hoped it would be).
- Customs Fees and Shipping costs are not included in any refund. As a result a restocking fee may be deducted to cover these expenses.
- Custom orders (pieces designed for you, and not in our store) may require a non-refundable deposit. We communicate that with you before any custom design begins.
In Spirit: We don't get asked for a lot of returns, but each return we've handled has produced twice as much repeat and referred business as a "successful" sale. In the past 14 years we've served over 5,000 customers and are confident not just in your enjoyment of the product, but our service as well.
So please shop with confidence and indulge—your satisfaction is guaranteed.
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