Store Policies

Athena's Treasures Seller Policies

By ordering our products you are accepting the conditions outlined below:

Craft-on-Demand:

Our Business Model is “craft-on-demand." Although many of the products we list are currently in their respective designer's inventories, many are not, and will either need to be made or require customization. This can take up to 2 weeks but benefits our customers in three significant ways:

  1. We are able to show more products than a brick and mortar store.
  2. We have more flexibility when it comes to customization (sizes, stone choices and in some cases customers have submitted entirely new design ideas).
  3. Price: We have no overhead ... you benefit in savings ... we're serious about that, and here is why:
We have a 24k gold diamond ring available for $700. It's a simple & popular design that's easy to compare to others on the internet. What's not as easy is finding a similar ring at the same price (or even within 25%). 

Our designers in Greece care more about their craft than they do about "pomp" and we have a risk-averse business model that allows us to drop prices. Together we believe one thing above all; that even though our products are world-class they have no value until they are worn by you.

So please don't look at our $700 ring and think it's worth less than the $1100 ring on another site ... because it's not. It's $400 less because our business model allows for it. We believe that's how the world should be, and that's how you should be treated :-).

Shipping:

We typically require 2 weeks to make something before shipping it from Greece. At your option, we can ship free by registered mail (which usually takes 5 business days), Or at an added cost by Fed-Ex (please enquire).

 

Our Refund Policy & Return Policy (NEW)

If you are not completely satisfied with your product we will take it back either for store credit or cash value.
  1. For purchases up to $1000 we offer a cash refund (or at your request; a store credit).
  2. For orders over $1000 we offer $1,000 cash back and the difference in store credit (or at your request; a full store credit).
  3. The desire for a refund must be expressed within 48 hours of your receiving of product. This gives you a chance to evaluate the piece and try it on (make sure it's everything you hoped it would be). 
  4. Customs Fees and Shipping costs are not included in any refund. As a result a restocking fee may be deducted to cover these expenses.

The message here is: We've served over 5,000 customers for over 12 years and we are confident in your enjoyment of both our product and service.

So please shop with confidence and indulge—your satisfaction is guaranteed.