Athena's Treasures Seller Policies
By ordering our products you are accepting the conditions outlined below:
Our Business Model is “craft-on-demand." Although many of the products we list are currently in their respective designer's inventories, many are not, and will either need to be made or require customization. This can take up to 2 weeks but benefits our customers in three significant ways:
- We are able to show more products than a brick and mortar store.
- We have more flexibility when it comes to customization (sizes, stone choices and in some cases customers have submitted entirely new design ideas).
- Price: We have no overhead ... you benefit in savings ... we're serious about that, and here is why:
Our Refund Policy & Return Policy (NEW)
- For purchases up to $1000 we offer a cash refund (or at your request; a store credit).
- For orders over $1000 we offer $1,000 cash back and the difference in store credit (or at your request; a full store credit).
- The desire for a refund must be expressed within 48 hours of your receiving of product. This gives you a chance to evaluate the piece and try it on (make sure it's everything you hoped it would be).
- Customs Fees and Shipping costs are not included in any refund. As a result a restocking fee may be deducted to cover these expenses.
The message here is: We've served over 5,000 customers for over 12 years and we are confident in your enjoyment of both our product and service.
So please shop with confidence and indulge—your satisfaction is guaranteed.