Athena's Treasures Seller Policies


Please also read our Privacy Policy and Terms of Service


Craft-on-Demand:

Our Business Model is “craft-on-demand." Although some of the products we list are currently in their respective designer's inventories, many are not, and will either need to be made or require customization. This can take 3-5 weeks in total time but benefits our customers in three significant ways:

  1. We are able to show more products than a brick and mortar store.
  2. We have more flexibility when it comes to customization (sizes, stone choices and in some cases customers have submitted entirely new design ideas).
  3. Price: We have no overhead ... you benefit in savings.
Shipping:
    We typically require 7-10 work days to make something before shipping it from Greece. Once it leaves Greece, it can take 5-10 days in Customs. Once it gets to us in NJ, we ship it out same day after quality checking it. We ship by USPS to you, which usually takes 3 business days. Expedited shipping can be arranged.  (please enquire). 

     

    Refund Policy and Return Policy (NEW)
    If you are not completely satisfied with your product we will take it back either for store credit or cash value.
    1. We offer a refund (or at your request; a store credit) if the desire for a refund is expressed within 48 hours of your receiving of product. This gives you a chance to evaluate the piece and try it on (make sure it's everything you hoped it would be). 
    2.  Customs Fees and Shipping costs are not included in any refund. As a result a restocking fee may be deducted to cover these expenses. 
    3. Custom orders (pieces designed for you, and not in our store) may require a non-refundable deposit. We communicate that with you before any custom design begins. 

    In Spirit: We don't get asked for a lot of returns, but each return we've handled has produced twice as much repeat and referred business as a "successful" sale. In the past 14 years we've served over 5,000 customers and are confident not just in your enjoyment of the product, but our service as well.

    So please shop with confidence and indulge—your satisfaction is guaranteed.


    Please also read our Privacy Policy and Terms of Service


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